Return & Refund Policy

Last Updated: 28 September 2026

At GREEN TECH WAVE, we want you to be happy with your purchase. If you receive a product that is damaged, defective or different from what you ordered, we are here to help.

This Return & Refund Policy applies to purchases made through sales.indianvirasat@gmail.com

1. Return Period

Eligible products can be requested for return within 7 days from the date of delivery.

The return request must be raised within the applicable 7-day period.

After this period, we may not be able to accept the return request.

2. When Can You Request a Return?

A return may be accepted if:

• You received the wrong product

• The product is damaged during delivery

• The product has a manufacturing defect

• The product received is significantly different from the product shown or described on our website

For damaged, defective or incorrect products, please contact us as soon as possible after delivery.

3. Product Condition for Return

To be eligible for a return, the product must:

• Be unused and unworn

• Be in its original condition

• Have the original tags attached, where applicable

• Include original packaging and accessories, where applicable

• Not be washed, altered or damaged by the customer

• Not have stains, perfume smell or other signs of use

Products that do not meet these conditions may not be accepted for return.

4. Size or Change-of-Mind Returns

For size issues, change of mind or personal preference, return or exchange will depend on the return eligibility mentioned on the individual product page.

We recommend checking the size chart and product details carefully before placing your order.

5. Non-Returnable Products

Some products may not be eligible for return due to hygiene, customization, clearance/sale conditions or other specific reasons.

If a product is non-returnable, this information will be mentioned on the relevant product page wherever applicable.

6. How to Request a Return

To request a return, please contact us within 7 days of delivery.

Email: sales.indianvirasat@gmail.com

Please include:

• Order number

• Customer name

• Registered mobile number

• Reason for return

• Clear photos/videos of the product, if applicable

Our support team will review your request and provide further instructions.

7. Return Approval

All return requests are subject to verification.

Once your return request is approved, we will provide the applicable return/pickup instructions.

If the product does not meet the return conditions, the return request may be rejected.

8. Return Pickup

Where return pickup is available, our courier partner may collect the product from the delivery address.

In some locations, customers may be required to ship the product back according to the instructions provided by our support team.

Return pickup availability may depend on the customer's location and courier serviceability.

9. Refund Process

Once the returned product is received and inspected, we will confirm whether the refund is approved.

For an approved refund, the refund will generally be initiated within 5–7 business days after the return is received and successfully inspected.

The actual time for the amount to appear in your account may depend on your bank, card issuer or payment service provider.

10. Refund Method

For prepaid orders, approved refunds will generally be processed through the original payment method or the applicable payment gateway process.

For other payment methods, the refund process may vary depending on the transaction and applicable payment service.

11. Shipping & Return Charges

If the return is due to a wrong, damaged or defective product received from us, we will handle the applicable return process as per our verification and policy.

For customer-requested returns such as size issues or change of mind, any applicable shipping or return charges will be communicated before processing the return, where applicable.

12. Damaged Package at Delivery

If your package appears damaged or tampered with at the time of delivery, please take clear photographs/videos of the package before opening it, where possible.

Contact us as soon as possible with the order details and supporting evidence so that we can assist you.

13. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

Please provide your order number and clear photographs/videos of the product received.

After verification, we will provide the applicable resolution.

14. Refund Not Received

If your refund has been approved but you have not received the amount within the expected time, please contact us at:

Email: sales.indianvirasat@gmail.com

We will check the refund status and assist you.

15. Cancellation Before Dispatch

If you want to cancel your order, please contact us as soon as possible.

Orders may be cancelled before dispatch, subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy may apply.

16. Important Note

We recommend that customers:

• Check the product details before ordering

• Check the size chart where available

• Keep the original packaging and tags until you are satisfied with the product

• Do not wash or use a product before confirming that you want to keep it

17. Contact Us

For return, refund or exchange-related assistance, please contact u

Contact Us

GST Registration Number: 24CAAKG8737P2Z7

Registered Business Address:
C-007, Kartike Residency,
Vikash Circle Road, Near Modi Villa,
Imata Chowk, Surat, Gujarat – 395006, India.

Email: sales.indianvirasat@gmail.com
Phone: +91 9099145764

Customer Support: 24×7

We are happy to assist you with your order and resolve eligible return or refund requests as quickly as possible.