Shipping policy

Shipping Policy

Last Updated: 28 September 2026

At GREEN TECH WAVE, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, dispatch and deliver your orders placed through https://shreepehnava.shop/.

1. Order Processing

Once your order and payment are successfully confirmed, we generally process and dispatch your order within 1–3 business days.

Orders placed on weekends, public holidays or during high-demand periods may take slightly longer to process.

2. Delivery Time

After dispatch, orders are generally delivered within 3–10 business days, depending on the delivery location and courier service.

Delivery time may vary for remote locations or areas with limited courier serviceability.

The delivery timeline shown at checkout, where available, may be used as the estimated delivery timeline for your order.

3. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your order.

The final shipping charge may depend on the delivery location, order value, product and applicable courier service.

4. Delivery Areas

We currently provide delivery to serviceable locations across India.

Courier availability may vary depending on the PIN code.

If your location is not serviceable, we will inform you where possible.

5. Order Tracking

Once your order is dispatched, tracking details may be shared with you through:

  • Email

  • SMS

  • WhatsApp

  • Order tracking page

  • Other available communication channels

You can use the tracking information to check the status of your shipment.

6. Delivery Delays

We always try to deliver orders within the estimated timeframe. However, unexpected delays may occur because of:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Transportation issues

  • Natural events

  • High order volumes

  • Incorrect or incomplete address

  • Customer unavailability

  • Local restrictions

  • Other circumstances beyond our reasonable control

If your order is delayed, please contact our customer support team and we will help you check the shipment status.

7. Incorrect or Incomplete Address

Please carefully check your shipping address before completing your order.

GREEN TECH WAVE will not be responsible for delays, failed delivery or return-to-origin shipments caused by an incorrect or incomplete address provided by the customer.

If an order needs to be re-shipped because of an incorrect address or customer-related delivery failure, additional shipping charges may apply where applicable.

8. Failed Delivery

If the courier partner is unable to deliver the order because the customer is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the courier may make additional attempts according to its process.

If the order is eventually returned to us, please contact our support team for further assistance.

Additional shipping charges may apply for re-dispatch where applicable.

9. Damaged or Tampered Package

If you receive a package that appears damaged, opened or tampered with, please take clear photographs/videos of the package before opening it, where possible.

If the product inside is damaged or incorrect, contact us within 7 days of delivery with:

  • Order number

  • Photos/videos of the package

  • Photos/videos of the product

  • A brief description of the issue

We will review the request and provide an appropriate resolution according to our Return & Refund Policy.

10. Partial or Missing Items

If any item appears to be missing from your order, please contact us as soon as possible with your order number and relevant details.

Our team will verify the order and shipment information and assist you accordingly.

11. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation or tracking information provided by the courier partner.

If you believe your order has been incorrectly marked as delivered, please contact us immediately so we can investigate the matter with the courier partner.

12. International Shipping

Currently, we provide shipping within India only, unless international shipping is specifically made available and mentioned on our website.

13. Contact Us

For questions regarding shipping, delivery or order tracking, please contact us:

GREEN TECH WAVE
Website: https://shreepehnava.shop/

Registered Business Address:
C-007, Kartike Residency,
Vikash Circle Road, Near Modi Villa,
Imata Chowk, Surat, Gujarat – 395006, India.

Email: sales.indianvirasat@gmail.com
Phone: +91 9099145764

Customer Support: 24×7

We are always happy to help you with your order.